Effective Date: 01/01/2025
At Smokin’ Tin Roof LLC, we take pride in crafting high-quality, handcrafted sauces and want you to love every purchase. If you’re not completely satisfied, we’re here to help!
Returns & Refunds
Due to the perishable nature of our products, we do not accept returns. However, we offer replacements in the following cases:
1. Damaged or Defective Products
If your order arrives damaged, leaking, or defective, please contact us within 7 days of delivery with:
✅ A photo of the damaged item(s)
✅ A photo of the packaging & shipping label
✅ Your order number
Once verified, we will issue a replacement.
2. Incorrect or Missing Items
If you receive the wrong item or your order is incomplete, please reach out within 7 days of delivery. We will promptly send the correct item(s) at no additional cost.
Exclusions
🚫 We do not accept returns for personal taste preferences.
How to Contact Us
📧 Email: [email protected]
📞 Phone: 603-899-7369
🌐 Website: https://smokintinroof.com
We appreciate your support and look forward to bringing bold, handcrafted flavors to your table!
Need help?
Contact us at [email protected] for questions related to returns.