FAQ - Frequently Asked Questions | Smokin Tin Roof

Frequently Asked Questions

Ordering & Shipping

How long does shipping take?
Orders typically ship within 1-2 business days. Standard shipping takes 5-7 business days. You'll receive a tracking number once your order ships.

Do you ship internationally?
Currently, we ship within the United States only.

What are your shipping costs?
Shipping costs are calculated at checkout based on your location and order size.

Products & Ingredients

How long do your products last?
Our seasonings stay fresh for 1-2 years when stored in a cool, dry place. Sauces and condiments have a best-by date printed on each jar.

Are your products gluten-free?
Many of our products are gluten-free. Please check individual product descriptions for specific allergen information.

Do your products contain MSG or artificial ingredients?
We use high-quality, natural ingredients. Check each product's ingredient list for complete details.

What's the difference between the Shaker and Refill sizes?
Shakers come in convenient bottles with built-in shaker tops. Refills are larger bags perfect for refilling your shaker or for bulk use.

Usage & Storage

How should I store my spices and sauces?
Store seasonings in a cool, dry place away from direct sunlight. Refrigerate sauces after opening for best quality.

How much seasoning should I use?
Start with 1-2 teaspoons per pound of meat or vegetables, then adjust to taste. Our seasonings are flavorful, so a little goes a long way!

Can I use your seasonings for grilling and smoking?
Absolutely! Our seasonings are perfect for grilling, smoking, roasting, and everyday cooking.

Returns & Exchanges

What is your return policy? Because our products are handcrafted food items made in small batches, all sales are final. We do not accept returns, issue refunds, or provide exchanges once an order has been placed.

What if my order arrives damaged or incorrect? Please contact us within 7 days of delivery at sales@smokintinroof.com with your order number and photos of the issue. We'll review it promptly and make it right if there was damage during shipping or an error on our end.

Wholesale & Events

Do you offer wholesale pricing?
Yes! We work with retailers, restaurants, and food service businesses. Contact us at sales@smokintinroof.com for wholesale inquiries.

Where can I find you in person?
Check our Events Calendar and Store Locations pages to see where you can sample and purchase our products in person.