Frequently Asked Questions
Ordering & Shipping
How long does shipping take?
Orders typically ship within 1-2 business days. Standard shipping takes 5-7 business days. You'll receive a tracking number once your order ships.
Do you ship internationally?
Currently, we ship within the United States only.
What are your shipping costs?
Shipping costs are calculated at checkout based on your location and order size.
Products & Ingredients
How long do your products last?
Our seasonings stay fresh for 1-2 years when stored in a cool, dry place. Sauces and condiments have a best-by date printed on each jar.
Are your products gluten-free?
Many of our products are gluten-free. Please check individual product descriptions for specific allergen information.
Do your products contain MSG or artificial ingredients?
We use high-quality, natural ingredients. Check each product's ingredient list for complete details.
What's the difference between the Shaker and Refill sizes?
Shakers come in convenient bottles with built-in shaker tops. Refills are larger bags perfect for refilling your shaker or for bulk use.
Usage & Storage
How should I store my spices and sauces?
Store seasonings in a cool, dry place away from direct sunlight. Refrigerate sauces after opening for best quality.
How much seasoning should I use?
Start with 1-2 teaspoons per pound of meat or vegetables, then adjust to taste. Our seasonings are flavorful, so a little goes a long way!
Can I use your seasonings for grilling and smoking?
Absolutely! Our seasonings are perfect for grilling, smoking, roasting, and everyday cooking.
Returns & Exchanges
What is your return policy?
We want you to love our products! If you're not satisfied, please contact us within 30 days of purchase. Due to food safety regulations, we cannot accept returns of opened products.
What if my order arrives damaged?
Please contact us immediately at sales@smokintinroof.com with photos of the damage. We'll make it right!
Wholesale & Events
Do you offer wholesale pricing?
Yes! We work with retailers, restaurants, and food service businesses. Contact us at sales@smokintinroof.com for wholesale inquiries.
Where can I find you in person?
Check our Events Calendar and Store Locations pages to see where you can sample and purchase our products in person.
Still Have Questions?
Can't find what you're looking for? Contact us at sales@smokintinroof.com and we'll be happy to help!
